Terms & Conditions
Last updated: August 23, 2026
Zippee Homes is a marketplace connecting independent users — not a party to your deals. Verify people, property, documents, and payment requests before you send money. See Section 6 and Zippee Protection.
This document is an operational draft, not attorney-approved legal advice.
1. About these Terms
These Terms & Conditions (the “Terms”) are a binding agreement between you (“you”, “user”) and Zippee Homes (the “Platform”, “we”, “us”, “our”), a digital marketplace operated from the Republic of Liberia.
The Platform includes the Zippee Homes website and mobile applications and services such as Real Estate (buy, rent, land), Stay (short stays), Jobs and the Employer Portal, and Local Services.
These Terms apply to all users of Zippee Homes, wherever you live. The Platform serves people in Liberia, the Liberian diaspora, and other international users interacting with the Liberian marketplace.
By creating an account, accessing, or using any part of the Platform, you confirm that you have read, understood, and agree to these Terms and our Privacy Policy. If you do not agree, do not use the Platform.
2. Definitions
- “Content” means anything you submit, post, or transmit — listings, photos, descriptions, prices, messages, reviews, applications, and profile information.
- “Provider” means a seller, agent, agency, landlord, host, employer, or local service provider using the Platform.
- “Consumer” means a buyer, renter, guest, job seeker, or customer using the Platform.
- “Transaction” means any dealing between users — viewing, negotiation, booking, hiring, contract, payment, or transfer of money, goods, services, or property.
3. Eligibility, age, and accounts
You must be at least 13 years old to create a Zippee Homes account. Users under 18 may browse and message where permitted, but must be 18 or older to post listings or participate in activities involving property listings or other transactions that require legal capacity to contract (including becoming a seller, host, service provider, or employer on the Platform).
You agree to provide accurate, current, and complete information and to keep it up to date. You are responsible for safeguarding your login credentials and for all activity under your account. Notify us immediately of unauthorized use.
Zippee Homes permits one personal account per person, except where the Platform intentionally supports separate organization or business functionality. You may not create multiple personal accounts to evade restrictions, bypass suspensions, manipulate ratings, impersonate another person, conduct fraud, or circumvent enforcement. Attempts to bypass a permanent suspension by creating additional accounts may result in removal of those accounts.
Users aged 13–17 may have additional privacy obligations under applicable law. This section should be reviewed by qualified legal counsel.
4. What Zippee Homes is — and is not
Zippee Homes operates as a digital marketplace and technology platform connecting independent users. For real estate transactions (buying, selling, leasing, renting, land, deposits, and negotiations), Stay bookings, job hiring, and local services, Zippee Homes is generally not the buyer, seller, landlord, tenant, property owner, broker, employer, employee, or contracting party unless we explicitly state otherwise for a particular service.
Agents, property owners, landlords, sellers, buyers, renters, employers, service providers, hosts, guests, and other users are independent parties. They are not employees, representatives, partners, or agents of Zippee Homes unless an actual legal relationship exists.
We do not own, manage, inspect, endorse, verify the legality of, or guarantee any property, stay, service, listing, price, user, or Transaction. Listings, reviews, and profiles are created by users, not by Zippee Homes.
5. Zippee Protection
Zippee Protection describes trust-and-safety tools Zippee Homes uses to help users interact more confidently — such as identity verification, listing moderation, reporting, suspicious-content review, account enforcement, and safety education. See /zippee-protection for details.
Zippee Protection is not an insurance policy, escrow service, financial guarantee, transaction guarantee, or promise that fraud can never occur. Verification and moderation improve accountability but do not guarantee honesty, financial ability, legality, ownership, quality, or future behavior of any user.
6. Transactions are solely between users
Every Transaction on or arising from the Platform is solely between the users involved. You are responsible for everything you do on the Platform, including every payment and every Transaction you make, accept, or arrange.
For the current real estate marketplace, Zippee Homes does not request users to send property deposits to Zippee Homes simply because a property appears on the marketplace. If an independent property owner, landlord, seller, or agent requests money, that transaction is between the relevant parties.
Never assume that a request for money is legitimate simply because the person or property appears on Zippee Homes. Verify the person, property, documentation, payment recipient, and transaction before sending money. A person appearing on Zippee Homes does not automatically mean Zippee Homes owns, employs, endorses, or financially guarantees that person.
- Independently verify identity, ownership, condition, documents, dates, amounts, and booking or job status before you pay or commit.
- Prices shown are estimates or user-provided figures and are not guaranteed by Zippee Homes.
- Zippee Homes is not responsible or liable for loss, fraud, scam, theft, damage, injury, non-performance, misrepresentation, or disputes arising from Transactions between users.
- If a Transaction goes wrong, your remedy is generally against the other user, not Zippee Homes. We may, but are not obligated to, assist lawful authorities with records we lawfully hold.
7. Payments — current functionality and planned features
Current functionality: Zippee Homes does not process peer-to-peer property payments inside the apps for most real estate deals. Payment for rent, deposits, bookings, or services is often arranged directly between users, manually and off-platform, at users’ own risk.
Planned functionality: Zippee Homes may in the future process certain platform payments for areas such as Local Services, Stay, and other eligible marketplace transactions. When that happens, we will update these Terms, our Privacy Policy, refund and cancellation rules, payment terms, provider payout terms, and applicable disclosures. Do not assume those payment systems already operate unless the Platform clearly offers them.
Optional paid features (such as listing boosts) may be activated after admin confirmation of payment submitted outside in-app checkout. Fees collected are generally non-refundable except where Liberian law requires otherwise.
8. Identity verification
The primary user verification concept is “Identity Verified” (or similar badge). This reflects only the verification steps Zippee Homes actually completed — such as review of submitted identity documents — not a guarantee of listing legitimacy, property ownership, business legitimacy, contract performance, or Transaction safety.
Identity verification does not mean Zippee Homes endorses the person or guarantees any Transaction.
9. Property and listing verification
Property verification is separate from identity verification. Listing owners and agents are responsible for truthful property information and documentation. Zippee Homes may review submitted information, but users remain responsible for their representations.
Knowingly submitting fraudulent ownership documents, fake listings, stolen photos, false information, fraudulent prices, impersonated ownership, or other intentionally deceptive material may result in content removal, suspension, permanent termination, and where appropriate and legally permitted, reporting to relevant authorities.
Zippee Homes does not promise that it can independently prove legal title to every property merely because a listing is visible.
10. Your Content, license, and content standards
You are responsible for your Content — listings, photographs, descriptions, messages, transactions, agreements, reviews, and conduct on the Platform. If you upload another person’s private photograph without permission, infringe intellectual property, commit fraud, impersonate someone, or violate another person’s rights, you may be responsible for the consequences.
You retain ownership of original material you upload, subject to third-party rights. By uploading Content, you grant Zippee Homes a non-exclusive, worldwide, royalty-free license to host, store, display, reproduce, format, resize or crop, distribute through the Platform, promote the relevant listing or service, and advertise Zippee Homes and its marketplace, including through necessary service providers. This license lasts for the period needed to operate the Platform and display your Content, and ends when Content is deleted except for reasonable backup, legal, or fraud-prevention retention.
You must only upload Content you own or have permission to use. Zippee Homes does not claim ownership of your original Content.
Zippee Homes does not permit inappropriate or illegal Content, including where applicable:
- nudity or sexually explicit material, including sexual images sent through chat;
- illegal, fraudulent, or scam content;
- impersonation, threats, harassment, or discriminatory abuse where prohibited;
- stolen copyrighted material or content violating another person’s privacy;
- deliberately misleading listings or unlawful goods or services.
11. Moderation rights
Zippee Homes may review, moderate, reject, temporarily hide, remove, or correct Content that violates Platform rules. This may include correcting obvious formatting, spelling, image presentation, or policy violations, and requesting corrections from users.
Zippee Homes will not silently change material transaction facts — such as property ownership, substantive legal representations, or a user’s price — without appropriate basis or user involvement.
We do not routinely read every private message. We may review messages when investigating reports, safety issues, or legal requirements, as described in our Privacy Policy.
12. Reporting, appeals, and enforcement
Signed-in users can report listings, jobs, community posts, Stay and service listings, and other users using in-app tools or by emailing support@zippeehomes.com. Reports are reviewed through internal moderation workflows. You can also block another user.
Users generally have 30 days to appeal eligible listing removals or account enforcement decisions by emailing support@zippeehomes.com with your account email and details. When practical, we will explain why content or an account was restricted. If the underlying problem can be corrected, you may correct it and request review. Severe violations may not qualify for ordinary reinstatement.
For ordinary policy violations, Zippee Homes may use a general progression: first violation → warning; second violation → final warning; third violation → account termination. We do not issue three warnings for severe misconduct. We may immediately suspend or permanently terminate accounts for fraud, credible threats, serious harassment, illegal activity, identity theft, serious privacy violations, security compromises, repeated ban evasion, or dangerous conduct.
Zippee Homes has zero tolerance for fraud, abuse, and objectionable behavior. We may remove Content, restrict features, suspend, or permanently deactivate accounts, and report users to authorities where appropriate.
13. Stay (short stays)
Stay lets guests send booking requests and hosts approve or decline them. Booking status is a coordination tool — not a payment guarantee or contract held by Zippee Homes unless a clearly labeled protected booking flow is offered and active. Payment is often manual and arranged between guest and host. Verify everything before paying.
14. Local Services
Local Services lets customers find providers and request services. Zippee Homes is not the employer, agent, or guarantor of any provider and does not supervise or guarantee any service. Providers are independent and solely responsible for their work, licensing, tools, conduct, and any harm caused.
15. Jobs and Employer Portal
Jobs and the Employer Portal let employers post roles and job seekers apply. Zippee Homes is not the employer and does not guarantee hiring outcomes, wages, or workplace conduct. Employers and job seekers are solely responsible for their postings, applications, interviews, and employment decisions.
16. Provider identity and verification
Sellers, hosts, providers, and employers may be required to submit identity or business documents. Documents are kept private and used for verification as described in the Privacy Policy. Approval may be required before posting in certain roles.
17. Rewards and referral program
Zippee Homes may offer rewards, giveaways, and referral programs. Headline figures are maximums, not promises. Bonuses may require qualifying, admin-verified activity. Self-referrals, duplicate accounts, and fraudulent referrals are ineligible. Programs may change or end at any time.
18. Intellectual property
The Platform, Zippee Homes name and brands, and its software and design are owned by the operator. You keep ownership of your Content subject to the license in Section 10. You may not copy, modify, resell, or redistribute the Platform except as allowed by law.
19. Third-party services
The Platform relies on third-party services (for example hosting, database, maps, and notifications). We are not responsible for third-party services, websites, or content linked from the Platform.
20. Disclaimers
The Platform and all Content are provided “as is” and “as available”, without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, title, non-infringement, and accuracy, legality, quality, or safety of any listing, user, Transaction, or information, to the maximum extent permitted by law.
21. Limitation of liability
To the maximum extent permitted by law, Zippee Homes and its operator will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, or for loss of money, property, profits, data, or goodwill arising from your use of the Platform, user conduct, third-party Transactions, off-platform payments, user-generated Content, or external websites — even if advised of the possibility.
To the maximum extent permitted by law, our total aggregate liability for any claim relating to the Platform will not exceed the greater of the amount you paid Zippee Homes (if any) in the three months before the claim, or US$50. Nothing in these Terms excludes liability that cannot lawfully be excluded under applicable mandatory law.
22. Assumption of risk
You use the Platform and interact with other users at your own risk, including meeting in person, visiting properties, hosting or staying with others, hiring or performing services, and sending or receiving money.
23. Indemnification
You agree to indemnify, defend, and hold harmless Zippee Homes and its operator from claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from your Content, your use of the Platform, your Transactions with other users, or your breach of these Terms or applicable law, to the maximum extent permitted by law.
24. Account deletion and termination
You may request account deletion from the app (Profile → Delete account), at https://zippeehomes.com/delete-account, or by emailing support@zippeehomes.com from your account email.
When you request deletion, your account enters a 30-day pending deletion period. Your account is deactivated immediately. You may cancel deletion during the grace period using the in-app option or by contacting support@zippeehomes.com. If not canceled, deletion proceeds on or after the 31st day. Public listings and profile visibility may be limited while deletion is pending.
After deletion, Zippee Homes retains only information legitimately needed or legally required to retain (for example fraud prevention, security logs, financial confirmation, legal holds, or backups). See the Privacy Policy.
Zippee Homes may suspend or permanently deactivate your account for breach of these Terms. Provisions that by their nature should survive termination continue to apply.
25. Governing law — Republic of Liberia
These Terms and disputes arising from them or your use of the Platform are governed by the laws of the Republic of Liberia, including the Constitution of the Republic of Liberia, without regard to conflict-of-law rules, subject to mandatory consumer or privacy rights that may apply to you in another jurisdiction.
Disputes will be subject to the jurisdiction of the competent courts of the Republic of Liberia, without affecting mandatory rights under applicable law. Dispute-resolution clauses should be reviewed by qualified Liberian counsel.
26. Changes, electronic acceptance, and entire agreement
We may update these Terms, our Privacy Policy, Community Standards, and Zippee Protection policies as the Platform evolves. We will post the new effective date here and, for material changes, provide notice in the app. Continued use after changes take effect means you accept the updated Terms unless law requires renewed acceptance.
By creating an account, you agree to the Terms of Service and acknowledge the Privacy Policy. We store acceptance records where the Platform supports them.
If any provision is unenforceable, the rest remain in effect. These Terms and the Privacy Policy are the entire agreement between you and us regarding the Platform.
Contact
Questions about these Terms? Email support@zippeehomes.com.
See also our Privacy Policy, Zippee Protection, and account deletion.