Privacy Policy

1. Who we are

Zippee Homes (“Zippee Homes”, “the Platform”, “we”, “us”) is a multi-service marketplace operated from the Republic of Liberia. Our services include Real Estate (buy, rent, land), Stay (Stays), Jobs and the Employer Portal, Local Services, and related community features on our website (zippeehomes.com) and mobile apps.

This Privacy Policy explains what personal information we collect, how we use it, who we share it with, how we protect it, and the rights and choices you have. By using the Platform you agree to this Policy and our Terms & Conditions.

2. What data we collect

Depending on how you use Zippee Homes, we may collect:

• Account information: name, email address, phone number, account type/role, and an optional profile photo.
• Identity verification (sellers, hosts, service providers, and employers where required): government-issued ID, selfie, date of birth, and business documents. These are collected for verification and stored privately.
• Listings and media: property, stay, job, or service details, prices, descriptions, photos, optional video links, and map location you set.
• Bookings, applications, and requests: short-stay booking details, job applications, service requests, appointments, and their status.
• Messages: content of conversations you exchange with other users on the Platform.
• Reviews, favorites, and preferences: ratings, saved listings, and search filters.
• Location: with your permission, device location to center maps and show nearby listings. You can decline or turn this off in device settings.
• Device and usage data: basic technical, log, and diagnostic information, and a push-notification token if you enable notifications.
• Payments: we do not collect card or bank account numbers for peer-to-peer deals (those are settled between users off-platform). We may record that an optional paid feature payment was submitted for admin confirmation.

3. How we use your data

We use your information to operate and improve Zippee Homes, including to:

• Create and manage your account and roles (buyer, seller, host, job seeker, employer, service provider).
• Publish listings, power search and discovery, and show items on a map.
• Enable messaging, bookings, job applications, hiring tools, appointments, and notifications.
• Verify provider and employer identity where required for trust and safety.
• Run rewards, referrals, and optional paid features (such as listing boosts).
• Detect, prevent, and act on fraud, abuse, and policy violations.
• Respond to support requests and comply with applicable law.

4. Third parties and how information is shared

We do not sell your personal information. We share information only as needed to run the Platform:

• With other users: public profile name and listing details you choose to publish; messages you send them. Contact details may be limited to signed-in users.
• With service providers who process data on our behalf: database/auth/storage (Supabase), web hosting (Vercel), maps and geocoding (e.g. Mapbox, OpenStreetMap/Nominatim), analytics where enabled, and push-notification providers. They may only process data to provide their services to us.
• For legal and safety reasons: to comply with Liberian law or lawful requests, enforce our Terms, prevent fraud or harm, or protect users and Zippee Homes.

5. Security

We use reasonable technical and organizational measures to protect your information, including access controls, database row-level security, and private storage for identity documents. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Keep your password confidential and notify us of any suspected unauthorized access.

6. Data retention

We keep your information while your account is active or as needed to provide the service. You can delete individual listings anytime and delete your account. When you delete your account we remove or anonymize personal data, except limited records we must keep for legal obligations, dispute resolution, or fraud prevention.

7. Your rights and choices

• Access and update your profile, listings, and content in the app or on the website.
• Delete individual listings, or delete your entire account (Profile/Account → Delete account, or see /delete-account).
• Control device permissions: location, camera, photos, and notifications can be denied or turned off in your device settings (some features may not work without them).
• Request access, correction, or deletion of personal data by emailing support@zippeehomes.com.
• Withdraw consent by stopping use of the Platform and/or contacting support.

8. Deleting your account

You can request deletion anytime from the mobile app (Profile → Privacy Policy → Delete my account), at https://zippeehomes.com/delete-account (instructions are public; no login required to read them), or by emailing support@zippeehomes.com from your account email.

Deletion requests deactivate your account immediately and permanently purge personal data after a 90-day grace period (unless you cancel with support). Limited records may be retained where required by law, for fraud prevention, security, or financial confirmation. See https://zippeehomes.com/delete-account for full steps.

9. Children

Zippee Homes is intended for adults (18+) and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

10. International processing

The Platform is operated from Liberia and primarily serves users in the region. By using it, you understand your information may be processed in Liberia and by the service providers listed above, which may operate in other countries.

11. Privacy under Liberian law

We respect the right to personal privacy recognized under the Constitution of the Republic of Liberia and applicable Liberian law. Where Liberian law gives you specific rights over your personal information, we will honor them. Questions or complaints can be sent to the contact below.

12. Changes to this Policy

We may update this Policy from time to time. We will post the new effective date on this page and, for significant changes, provide notice in the app. Continued use after changes take effect means you accept the updated Policy.

13. Contact

Questions or requests about this Privacy Policy, your data, or your rights? Email support@zippeehomes.com.

Effective date: July 17, 2026