Hotel consultancy, job placement, improving hotel performance.

📍 Jacob town, Paynsesville, Greater Monrovia, Montserrado, Liberia

🚗 Covers about 500 km

Availability: Monday - Saturday morning

What I Offer I provide professional hotel consultancy, hospitality training, job placement, and hotel performance improvement services designed to help hotels, restaurants, guesthouses, and hospitality businesses improve their operations, service quality, staff performance, and profitability. With over 10 years of experience in the hospitality industry, I bring practical industry knowledge, professional training, staff development, and customer-service expertise to hospitality businesses seeking sustainable improvement. 1. Hotel Consultancy I assess the overall operation of a hotel and provide practical recommendations to improve: Front Office & Reception operations Housekeeping standards Food & Beverage operations Customer service Staff professionalism and conduct Guest satisfaction Communication between departments Standard Operating Procedures (SOPs) Hotel sales and revenue opportunities Workplace discipline and teamwork Overall guest experience 2. Improving Hotel Performance My consultancy focuses on identifying weaknesses and turning them into opportunities for growth. This may include: Operational assessment Staff performance evaluation Customer-service assessment Identifying service gaps Improving hotel standards Staff productivity improvement Guest complaint management Improving communication and teamwork Developing practical solutions for management Follow-up assessment to measure improvement 3. Hospitality Staff Training I provide practical training for hotel and restaurant employees, including: Customer Service Excellence Front Office Operations Food & Beverage Service Housekeeping Professional Communication Grooming & Personal Presentation Hospitality Etiquette Guest Relations Complaint Handling Teamwork & Leadership Professional Ethics and Workplace Conduct Training can be customized according to the specific needs of the organization. 4. Job Placement & Recruitment Support I also assist hospitality businesses in identifying and placing suitable personnel for available positions. This can include recruitment support for: Receptionists Waiters & Waitresses Housekeepers Cooks/Chefs Bartenders Food & Beverage personnel Supervisors Customer-service personnel Hotel managers and other hospitality positions I focus on matching candidates with positions based on their skills, experience, professionalism, attitude, and suitability for the role. 5. What Is Included? Depending on the client's needs, a consultancy package may include: ✓ Initial consultation ✓ Hotel operational assessment ✓ Identification of weaknesses and service gaps ✓ Professional recommendations ✓ Staff training and coaching ✓ Customer-service improvement strategies ✓ Departmental performance review ✓ Recruitment/job-placement support ✓ Development of practical workplace standards ✓ Management advisory support ✓ Follow-up and performance evaluation My Approach My approach is simple: identify the problem, understand the cause, develop a practical solution, train the people, implement the solution, and measure the improvement. I don't believe hotel consultancy should only be about giving advice. It should produce visible improvement in service delivery, staff performance, guest satisfaction, and business results. Prof. Amb. Wilte S. Nyoun, Sr. Hospitality Expert | Hotel Consultant | Trainer | Public Speaker